Rights to Refunds
As a consumer you are entitled to a refund, or to have the goods repaired or exchanged, if the goods you buy:
| Have a fault you could not have known about when you bought them, for example a heel comes off a shoe the first time you wear them; or |
| Don't do the job you were led to believe they would do, for example the glue the shop said would mend plastic only mends wood; or |
| Don't match the description, for example shoes with plastic soles are described as 'all leather'; or |
| Don't match the sample you were shown, for example the curtains you had hung are different to what you chose in the store. |
You may also be able to obtain compensation for any loss or damage caused by faulty goods.
Your rights as a consumer extend to sale items (specials) and to goods that are on hire purchase, credit, lease or hire. They also cover gifts you buy.
They do not cover anything you bought at auction.
You are not entitled to a refund simply because you decide you don't like the goods or have no use for them.
A seller can offer to replace or repair goods or give you a credit note instead of a refund but you don't have to accept this. If you paid cash, you can insist on a cash refund. And if you used an account or credit, you can ask to have the amount credited to you.
You may also be able to claim for any loss or damage you suffered because of faulty goods or services, for example a faulty appliance causes a kitchen fire. |
