Indigenous Consumer Assistance Network (ICAN)
Street Address:
Suite 6, 7 Anderson Street Cairns QLD 4870
Postal Address:
P.O. Box 994N North Cairns QLD 4870
Phone: 1300 369 878 or (07) 4031 1073
Email: info@ican.org.au

Australian Banking Industry Ombudsman
Helps individual bank customers sort out their unresolved complaints with their banks. It is an independent, non-Government scheme with equal numbers of consumer and bank representatives.
Telephone: 1800 337 444 (Toll Free)
http://www.abio.org.au

The Credit Union Dispute Resolution Centre
Provides free access to participating credit union members. Responds to complaints and inquiries concerning the Credit Union Code of Practice and the Electronic Funds Transfer Code of Conduct.
Telephone: 1300 780 808 (cost of a local call)
http://www.cudrc.com.au

Legal Aid Queensland
Legal Aid Queensland provides free legal assistance to financially and socially disadvantaged Queenslanders on family, criminal civil law matters. Head office is in Brisbane and 13 regional offices in Queensland.
Telephone: 1300 651 188 (cost of a local call)
http://www.legalaid.qld.gov.au

Australian Competition and Consumer Commission (ACCC)
An independent statutory authority that administers the Trade Practices Act 1974. Offers consumer protection in areas including harassment from debt collectors, credit cards, ecommerce and scams and can take complaints about misleading and deceptive conduct.
Telephone: (07) 3835 4666
http://www.accc.gov.au

Australian Consumers Association
A not-for-profit organisation publishing Choice magazine to keep consumers informed about products and services. They campaign on behalf of consumers, research important issues, lobby governments and work with industries, so they can speak on behalf of consumers.
Telephone: (02) 9577 3399
http://www.choice.com.au

Australian Securities and Investment Commission (ASIC)
ASIC is the consumer protection regulator for financial services. They protect investors, superannuants, depositors and insurance policy holders. They also regulate and enforce laws that promote honesty and fairness in financial products and services, in financial markets, and in Australian companies.
Telephone: 1300 300 630 (cost of a local call)
http://www.fido.asic.gov.au

Financial Cooperative Dispute Resolution Scheme (FCDRS)
FCDRS is an external dispute resolution scheme that provides an independent means of settling disputes between customers and Scheme participants in relation to financial products or services provided.
Telephone: 1300 139 220 (cost of a local call)
http://www.fcdrs.org.au

Baycorp Advantage (Credit history details)
Write to obtain a free copy of your credit record:
Baycorp Advantage, Public Access Division
PO Box 964
North Sydney, NSW 2059
Telephone: (02) 9464 6000
http://www.baycorpadvantage.com.au

Centrelink
A government agency responsible for delivering a range of Commonwealth services.
Telephone: 13 10 21
http://www.centrelink.gov.au

Child Support Agency
Information to help manage your child support responsibilities including working out, registering and collecting child support.
Telephone: 13 12 72
http://www.csa.gov.au

The Consumer Credit Code
Outlined in full on:
http://www.creditcode.gov.au

Department of Housing
For information on Mortgage Relief Loans.
Telephone: 1300 654 322 (cost of a local call)
http://www.housing.qld.gov.au

Office of the Federal Privacy Commissioner
For information and advice on your privacy rights, or to complain if you feel your privacy has been breached.
Telephone: 1300 363 992 (cost of a local call)
http://www.privacy.gov.au

Queensland Law Society Solicitor Referral Service
Find a solicitor or use their free referral service - you can also search by language and region.
Telephone: (07) 3842 5842
http://www.qls.com.au

Office of Fair Trading - Cairns Region
Email: CairnsOFT@dtftwid.qld.gov.au
10-12 McLeod Street, Cairns
PO Box 3067, Cairns, QLD, 4870
Telephone: 1300 658 030