Complain by Phone
There are many ways you can complain to the trader: By telephone or by writing them a letter. When you complain by phone to a trader, keep these following points in mind:
| Make a note beforehand of what you want to say |
| Have receipts and other documents handy |
| Write down the name of the person you speak to |
| Take note of the date and time you make the complaint and what you said |
| If the matter is serious consider following up your call with a letter |
Complaining by phone to a trader when you have a problem with your goods or service is a good first point of contact to discuss your problem, especially if you live far away from the store where you bought the goods. |
